1. Plans and prices
The portal is sold in monthly plans. The current prices are shown on the Billing page inside the portal and on the pricing page, in Pakistani rupees. Wedding Wala is not registered for sales tax, so no sales tax is added. If a price changes, existing subscribers are told at least 30 days before the new price applies to their next renewal.
2. How payment works
- Safepay. Subscriptions are billed through Safepay, a payment service provider regulated by the State Bank of Pakistan. To pay, you create a Safepay account on Safepay's own secure page and save a Visa or Mastercard there. Wedding Wala never sees or stores your card number, expiry or CVV.
- Automatic renewal. Your plan renews every month on the day you first paid. Safepay charges the saved card and the portal stays open. You can change the card at any time from Billing ("Card badlein").
- Receipts. Every successful charge produces a numbered receipt (for example WW-SUB-2026-00012). It is emailed to you and listed under Billing history, where you can print it or save it as a PDF.
3. If a payment fails
If Safepay cannot charge your card, we email you and show the plan as past due. Safepay retries over the following days. Your portal stays open for a grace period of 3 days after the paid period ends. If no payment goes through by then, the portal closes until you subscribe again. Your listing stays visible to couples, and your bookings, khata and records are kept.
4. Cancelling
- You can cancel at any time from Billing. No further charge is taken.
- You keep full access until the end of the period you have already paid for.
- Unused days of a cancelled plan are not refunded.
- You can subscribe again whenever you like; a new paid period starts on that day.
5. Changing plans
You can move to a higher or lower plan at any time from Billing. The change is immediate: you pay the new plan's monthly price today, and the unused days of your old plan are converted into extra days on the new plan at the ratio of the two prices. Billing shows you the exact credit before you confirm. The old plan is cancelled automatically, so you are never charged for two plans.
6. Refunds
- Subscription charges are not refunded for partial months or unused days.
- A duplicate or mistaken charge is refunded in full. Tell us at info@weddingwala.pk within 14 days of the charge and we will record the refund on your receipt and return the money through Safepay to the card you paid with, normally within 7 working days. Banks can take a further 5 to 10 working days to show it.
7. Pausing
If your business closes for a season, write to us and we can pause collection. No charges are taken while a plan is paused; the portal stays open to the end of the paid period and reopens when the plan resumes and is paid.
8. Your responsibilities
- Keep a valid card saved with Safepay and enough balance for the monthly charge.
- Keep the email address on your account current; receipts and payment notices go there.
- The portal subscription is for your own business. One subscription covers one vendor account and its venues.
9. Changes to this policy
We may update this policy. Material changes are announced in the portal and by email at least 30 days before they take effect. Continuing to use the portal after that date means you accept the updated policy.
10. Contact
Questions about a charge, a receipt or your plan: info@weddingwala.pk.