Your money is held, not handed over.

Where your money actually goes

1. Step 1

   The venue accepts

   Nothing is due while your request is waiting. Once the vendor accepts, their payment details appear on your booking.

2. Step 2

   You pay the vendor

   Straight to their account — bank transfer, JazzCash or Easypaisa. Wedding Wala never takes or holds the money, and adds nothing to the vendor's price.

3. Step 3

   You record what you sent

   Enter the transfer reference and a screenshot. The vendor matches it against their account and confirms it on the booking.

4. Step 4

   Both of you keep the record

   Every payment stays on the booking with its reference and date, so what was paid is never one person's word against another's. Wedding Wala earns from the vendor's monthly subscription, not from your wedding.

If something goes wrong

Talk to us first

Open the booking and raise a dispute, or write to info@weddingwala.pk. We acknowledge within 2 working days and resolve within 14 working days. We cannot move money on the vendor's behalf, but we hold the record of the booking and of what you paid, which is what settles most of these.

The vendor says they never got it

Open the booking and check the reference and screenshot you recorded against the account shown on it. Bank and wallet transfers can take a few hours to appear. If it was sent to a different account from the one on the booking, tell us immediately.

Asked to pay somewhere else

The only account you should ever send a booking payment to is the one published on your booking. Nobody at Wedding Wala will ask you to pay us for a booking, or to send money to a personal account. Report it to us.

The vendor cancelled

A refund comes from the vendor, because they hold the money. Raise a dispute on the booking so the terms and the payment record are in one place, and we will take it up with them.

Read next: Refund policy · Cancellation policy · Service delivery policy · Complaints process