1. Vendor cancellation tiers
Each vendor on Wedding Wala sets one of three cancellation tiers visible on their profile and at checkout:
- Flexible — full refund up to 60 days before the event date; 50% refund 30–60 days before; deposit non-refundable thereafter.
- Moderate — full refund up to 90 days before; 50% 60–90 days before; deposit non-refundable thereafter.
- Strict — full refund only if cancelled within 14 days of booking AND at least 90 days before the event; deposit non-refundable thereafter.
The tier shown at the time of booking is the tier that applies. Vendors cannot change tiers after a booking is confirmed.
2. Vendor-initiated cancellation
If a vendor cancels a confirmed booking, you receive a full refund of all amounts paid within the timelines in the Refund Policy. Wedding Wala will help you find a replacement vendor at no additional platform fee.
Vendors who cancel without good cause may be suspended from the platform.
3. Platform-initiated cancellation
Wedding Wala may cancel a booking if:
- The vendor breaches our Acceptable Use Policy.
- The vendor's account is suspended for fraud or AML concerns.
- Payment fails or is reversed and is not cured within 7 days.
In platform-initiated cancellations not caused by the customer, the customer receives a full refund.
4. Force majeure
Force majeure events include natural disasters, declared epidemics or pandemics, civil unrest, government-mandated lockdowns, terrorism, and other events beyond reasonable control of either party.
- If the event date falls within a force-majeure window, both parties agree to reschedule first. Wedding Wala will not charge platform fees for force-majeure rescheduling within 12 months of the original date.
- Where rescheduling is not feasible, the customer is entitled to a refund of all amounts not yet incurred by the vendor as documented work-in-progress (e.g. paid sub-vendor fees, custom outfits already produced).
5. How to cancel
- Open the booking from My Bookings.
- Click Cancel booking. The system shows you the refund amount based on the tier and your timing.
- Confirm. The refund is initiated immediately and reaches you per the Refund Policy timeline.
6. Disputes
If you disagree with the refund amount calculated, open a dispute on the booking page. Our team reviews disputes within 14 days. Persistent issues may be escalated via the Complaints process.