1. When you are eligible for a refund
- Vendor cancellation — if a vendor cancels a confirmed booking, you receive a full refund of all amounts paid.
- Vendor non-delivery / no-show — if the vendor fails to deliver the agreed service on the agreed date, you are eligible for a full refund less any work already performed and accepted.
- Customer cancellation — refund amount depends on the timing of cancellation and the vendor's cancellation tier (Strict / Moderate / Flexible). See the Cancellation Policy for the matrix.
- Force majeure — refund or rescheduling per the force-majeure provisions in the Cancellation Policy.
- Service quality dispute — partial or full refund may be issued through our dispute process. Open a dispute via your booking page within 14 days of the event date.
2. How refunds reach you
Refunds are credited back to the original payment method. We do not refund to a different card, bank account, or cash equivalent. This is a card-network rule and a security measure.
- Card refunds typically reach your statement in 10–12 working days after we initiate the refund (timing is set by your bank, not by Wedding Wala).
- JazzCash / Easypaisa refunds typically clear in 3–7 working days.
- You will receive an email confirmation when we initiate the refund.
3. Platform fees
For cancellations within the eligible window, Wedding Wala's platform fee is refunded along with the booking amount. For cancellations outside the eligible window, the platform fee is non-refundable. [LEGAL REVIEW]
4. How to request a refund
- Open the booking from your Bookings page.
- Click Request refund and tell us what happened.
- We acknowledge within 48 hours and resolve within 14 days under normal circumstances. Complex disputes may take longer; we will keep you informed.
5. Chargebacks
If you raise a chargeback with your card issuer, please also open a dispute with us. Chargebacks are not faster than our refund process and can complicate cases where a partial refund is appropriate.
6. No refund scenarios
- Services already rendered and accepted in writing or by completion of the event.
- Customer no-show on the event date.
- Cancellation due to a customer's breach of the vendor's reasonable conditions (e.g. unsafe behaviour, illegal use of the venue).
7. Contact
Refund questions: open a dispute on the booking, or visit Contact. Persistent issues can be escalated through our Complaints process.