1. When you are eligible for a refund
- Vendor cancellation — if a vendor cancels a confirmed booking, you receive a full refund of all amounts paid.
- Vendor non-delivery / no-show — if the vendor fails to deliver the agreed service on the agreed date, you are eligible for a full refund less any work already performed and accepted.
- Customer cancellation — refund amount depends on the timing of cancellation and the vendor's cancellation tier (Strict / Moderate / Flexible). See the Cancellation Policy for the matrix.
- Force majeure — refund or rescheduling per the force-majeure provisions in the Cancellation Policy.
- Service quality dispute — partial or full refund may be issued through our dispute process. Open a dispute via your booking page within 14 days of the event date.
2. Customer booking refunds (direct from Vendor)
Because Wedding Wala takes 0% commission and never holds customer money in escrow, booking deposits and milestone payments are settled directly between you and the Vendor. Any eligible refund is returned directly by the Vendor to your bank account or mobile wallet in accordance with the agreed cancellation tier. Wedding Wala assists in verifying transaction records and mediating disputes.
3. Vendor subscription refunds & 0% booking fee
Wedding Wala charges couples Rs. 0 platform fees on bookings. For Vendors, our only charge is the monthly portal subscription. If an erroneous or duplicate subscription charge occurs, Wedding Wala initiates a full refund via Safepay back to the original card or bank account within 7–10 working days.
4. How to request a refund
- Open the booking from your Bookings page.
- Click Request refund and tell us what happened.
- We acknowledge within 48 hours and resolve within 14 days under normal circumstances. Complex disputes may take longer; we will keep you informed.
5. Chargebacks
If you raise a chargeback with your card issuer, please also open a dispute with us. Chargebacks are not faster than our refund process and can complicate cases where a partial refund is appropriate.
6. No refund scenarios
- Services already rendered and accepted in writing or by completion of the event.
- Customer no-show on the event date.
- Cancellation due to a customer's breach of the vendor's reasonable conditions (e.g. unsafe behaviour, illegal use of the venue).
7. Contact
Refund questions: open a dispute on the booking, or visit Contact. Persistent issues can be escalated through our Complaints process.